Terms and conditions

Payment terms

Accounts must be established in order to make a purchase from Agrico Plastics Ltd. Terms are conditional to your specific account profile.

Purchases may then be made through Visa®, MasterCard®, check, bank transfer, Interac e-Transfer, cash or charge to your account (if an open-account agreement has been previously accepted). All payments must be made in Canadian dollars. If the purchaser fails to make payment according to the payment terms established on his behalf, Agrico Plastics Ltd may defer shipments until such payment is made, or may, at its discretion, cancel any order, which is not shipped, in whole or in part.

Modification of Terms

No addition or modification of terms and conditions shall be binding on Agrico Plastics Ltd unless agreed to by Agrico Plastics Ltd in writing, Agrico Plastics Ltd is acceptance of any order shall not be construed as assent to any additional terms and conditions.

Special Orders & Product Availability

Products are subject to availability at time of order. Some special order items must meet the manufacturer’s minimum order quantity requirements at time of order, and may require additional shipping time.

For all customized products, over size items, big quantities or for any non-refundable and not exchangeable products, a minimum deposit or a completed payment may be required when ordering, even if you have an open account with Agrico Plastics Ltd. According on your order, the payment terms will be communicated to you by your sales representative.

Delivery

Freight rates quoted are to be considered dock-to-dock. If extra handling is required, additional charges may apply.

Shipping errors, missing items or damages must be reported to Agrico Plastics ltd within 1 business day of receipt of shipment (damages must be accompanied by a signed bill of lading acknowledging the damage).

Expedition Points

The majority of the products displayed on this website ship from Agrico Plastics Ltd stocking warehouse situated in Bois-des-Filion. For some customized products, over size items or big quantities, the order may ship directly from the manufacturer’s warehouse as indicated on the quote. Upon submission of your quote or order, the shipping origin and any applicable freight charges will be confirmed.

Limited Warranty

Agrico Plastics Ltd warrants that its product will be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used under compliant conditions and in line with the properties of the product. These warranties do not cover failures caused by abuse, accidental damage, or repairs or attempted repairs made by anyone other than the personnel of Agrico Plastiques Ltée.

As the exclusive remedy of the purchaser, is sole option, that a defective product which meets the conditions stipulated by the present warranty will be repaired, replaced or credited, and in any occasion, at the original cost price of the product, and in no time, included unexpected incidental damage, and shipping cost, for the replacement or the credit.

Return Policy

If for any reason, you are not 100% satisfied with the products your purchase, you may return them within 21 days from the time of receipt, for a refund or exchange. Delivery charges will not be refunded. Within this time, products may be returned by prepaid freight, in their original packaging and in good condition for resale. Agrico Plastics Ltd will not take back any products that have been modified from their original state, even if the change was made by Agrico Plastics Ltd or by one of its manufacturers. Returns are subject to a 15 % minimum restocking fees, and according to the manufacturer’s return policies can go to 30 %. To request a return or exchange merchandise, the customer must contact our customer service department and provide the invoice number of the purchase. The customer will be informed of the restocking fee for each returned or exchanged item, and a return authorization number will be issued to him. Returns must be received within 5 days following the issuance of the authorization number. Transport risks incurred when the products are returned must be assumed by the customer, unless the returned products have been previously received in damaged or defective condition, and Agrico Plastics Ltd had been informed of the situation within 24 hours of the delivery. Agrico Plastics Ltd reserves the right to refuse any shipment not accompanied by a return authorization number. Agrico Plastics Ltd will inspect all returned products and reserves the right to refuse credits or exchanges on products that are damaged, used or in poor condition for resale.