Delivery and returns

Delivery

Freight rates quoted are to be considered dock-to-dock. If extra handling is required, additional charges may apply.

Shipping errors, missing items or damages must be reported to Agrico Plastics ltd within 1 business day of receipt of shipment (damages must be accompanied by a signed bill of lading acknowledging the damage).

Return Policy

If for any reason, you are not 100% satisfied with the products your purchase, you may return them within 21 days from the time of receipt, for a refund or exchange. Delivery charges will not be refunded. Within this time, products may be returned by prepaid freight, in their original packaging and in good condition for resale. Agrico Plastics Ltd will not take back any products that have been modified from their original state, even if the change was made by Agrico Plastics Ltd or by one of its manufacturers. Returns are subject to a 15 % minimum restocking fees, and according to the manufacturer’s return policies can go to 30 %. To request a return or exchange merchandise, the customer must contact our customer service department and provide the invoice number of the purchase. The customer will be informed of the restocking fee for each returned or exchanged item, and a return authorization number will be issued to him. Returns must be received within 5 days following the issuance of the authorization number. Transport risks incurred when the products are returned must be assumed by the customer, unless the returned products have been previously received in damaged or defective condition, and Agrico Plastics Ltd had been informed of the situation within 24 hours of the delivery. Agrico Plastics Ltd reserves the right to refuse any shipment not accompanied by a return authorization number. Agrico Plastics Ltd will inspect all returned products and reserves the right to refuse credits or exchanges on products that are damaged, used or in poor condition for resale.